We will gladly accept returns within 30 days from the date of the invoice. All products must be in sellable condition and in their original packaging, except Wigs, Synthetic Hair and Hair Extensions, they can only be returned for store credit or exchange.
All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorization number.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
• We do not refund shipping charges.
• 20% restocking fee will be applied for all authorized returns.
• 30% restocking fee will be applied for all unauthorized returns.
• Refund or credit will be issued within 7 days of your return being received.
• We cannot accept any returns without return authorization number is on the top of the box
• Each order is only valid for the one-time exchange.
• If the item/s was/were sent wrong to you and we provided you with a prepaid label, exchange or refund can be processed only after the package will be delivered to our facility.
Our goal is your satisfaction! If for any reason you are not happy with your purchase, you can email us to request an exchange.
• Customer will be responsible to call our customer service and request an exchange.
• Customers are responsible to cover any shipping fees when sending a package back to our return address.
• No Restocking Fees! But customers are responsible for paying a re-shipping fee. The reshipment can also be paid by sending a money order or check payable for local United States orders.
Each return should be preauthorized. Please email us at firstname.lastname@example.org for the Return Authorization Number (RAN). You will get a response within 24 - 48 hours.